What payment methods do you offer?
We currently accept credit cards: Visa, MasterCard, American Express, JCB, Diner Club and Discover Card credit cards. We also accept payments through PayPal.
We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly.
We do not accept personal or electronic checks, cash on delivery (COD), Bitcoin, money orders, or wire transfers at this time.
Additional charges apply: Shipping calculated at checkout,
Is it safe to use my credit card?
Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.
Encryption is enabled on all the pages where you enter credit card or other personal information.
Can I order an item through the mail (instead of the internet)?
Unfortunately, we cannot accept orders placed through traditional mail because we do not accept personal checks, money orders, etc.
If you would like to purchase an item you must do it through our website. Any check received in the mail will be shredded and disposed of properly.
Will I get refunded for a package that was “Returned to Sender?”
Shipping costs are non-refundable, we charge a 10% restocking fee for each item returned to us.*. If you receive a refund, the cost of return shipping and restocking fee will be deducted from your refund.
Below are the reasons why a package would be “Returned to Sender.”
- * Unclaimed – restocking fee charged
- * No Such Address – restocking fee charged
- * Address Incomplete – restocking fee charged
- * Moved/Unknown – restocking fee charged
- * No Such Post Office – full refund (how is that your fault?)
- * Refused – restocking fee charged
All packages returned to us come with one of the reasons checked off by the mail courier on a separate form.
Do you charge Sales Tax?
Import duties, taxes, local taxes and charges are not included in the item price and shipping cost. Zatee Lee is not responsible for reporting or paying taxes. These charges vary from one country to another and are the buyer’s responsibility.
All orders are made on Zatee Lee are DDU (Delivery Duty Unpaid) basis, import taxes and duties will not be paid through Zatee Lee. Instead, the shipping carrier will invoice you upon delivery of your merchandise depends on the sales tax laws of the location to which you are shipping.
Please check with your country’s customs office to determine what these additional costs will be.
What currency does Zatee Lee use?
As a US-based seller, all currency on our site is listed in US Dollars/ US $ (USD).
If you are outside of the US, your credit card statement may show a different total amount based on the exchange rate.
Contact Us
Email: [email protected]
Office Hours: Mon-Sat: 9AM to 6PM EST